Customer Relationship Management





The effective implementation of a CRM strategy has enabled many organizations to manage their business processes end to end, to have a unified view of their customers, and achieve better business efficiency through a well-integrated and better targeted multi-channel marketing. Unfortunately, many CRM projects failed due to some organizational and technological factors.


To help you achieve the benefits of CRM and  mitigate  these challenges, Decisionlead offers the following :

  • CRM Strategy and Roadmap
  • Sales Analysis and Needs Assessment
  • Multi-Channel Customer Communication solutions
  • CRM Solutions Analysis
  • Marketing and Field Force Automation
  • Selection and deployment of CRM and Multi-channel business solutions