DecisionLead senior consultants have the expertise to help your organization :
- Develop a strategy map based on your :
- Mission, vision, core values
- Customer value propositions
- Strategic intents, business objectives and business outcomes
- Develop meaningful performance measures that are tied to your business objectives. These measure can be strategic or operational
- Identify strategic initiatives to supports your customer value propositions
- Prioritize your strategic initiatives and turn them into managed projects
- Design and assemble your scorecard components
- Communicate and cascade your scorecard plans and results.
- Select the right performance management system to automate your scorecard.
DecisionLead helps organizations turn their data into knowledge to answer questions such as:
“Should we pursue the most profitable or the most valuable customer” ?
Our consultants have the expertise to help your organization implement end-to-end business intelligence solutions. This include
- Business Intelligence Governance
- BI Strategy and Roadmap
- BICC Organizational Design
- Dashboards and Scorecards Development
- Entreprise Reporting and Analysis
- Data Warehouse Development
Customer Relationship Management
The effective implementation of the CRM strategy has enabled many organizations to manage their business processes end to end, to have a unified view of their customers, and achieve better business efficiency through a well-integrated multi-channel marketing and better targeted. Unfortunately, many CRM projects failed due to some organizational and technological factors.
To help you achieve the benefits of CRM and mitigate these challenges, Decisionlead offers the following :
- CRM Strategy and Roadmap
- Sales Analysis and Needs Assessment
- Multi-Channel Customer Communication solutions
- CRM Solutions Analysis
- Marketing and Field Force Automation
- Selection and deployment of CRM and Multi-channel business solutions